Privacy policy
What we collect when you send us an enquiry, why we hold it, and how to have it removed.
Last updated: 7 October 2026
Who we are
Clover Packaging supplies custom packaging from Foshan, Guangdong, China, and ships worldwide. This policy covers this website and the forms on it. For anything about your data, write to info@cloverpackage.com.
What we collect
Only what you send us, plus the technical minimum needed to answer you:
- What you type into a form — name, company, email address, phone or WhatsApp number, country, website, and the description of what you need, including the products you put in the quote basket.
- Files you send us — artwork, dielines and specifications you attach or email to us.
- Which page you sent the form from, and the page you arrived from. We use this to see which pages produce enquiries.
- Aggregate visit statistics — which pages are viewed, where visitors came from, their country and the type of device. Two tools record this: PostHog and Google Analytics. To tell a repeat visit from a new one, each stores a random identifier in your browser — a first-party cookie on our own domain. We do not use either to follow you to other websites.
- Chat messages, if you use the chat button in the corner. The message, the email address you enter and anything else you choose to type become a support ticket so we can answer you — including outside our working hours, when it reaches us by email.
- Newsletter email addresses, if you subscribe in the footer.
What we do not do
There is no advertising pixel on this site and we do not run remarketing. The only things stored in your browser are the quote basket (local storage) and the analytics identifiers described above — all first-party, none shared with advertisers. Google Analytics is set up for standard traffic measurement only; its advertising features are switched off. The quote basket only reaches us when you submit the form. We do not sell or rent your data, and we do not use your enquiry to market to you unless you asked for the guides or the newsletter. We honour the browser’s Do Not Track setting: if you have it on, we do not count your visit at all.
Why we hold it
- To answer your enquiry, prepare a quotation and follow it up.
- To produce and ship your order, and to handle warranty or claims questions.
- To keep the accounting and shipping records we are required to keep.
- To send the guides or newsletter you subscribed to, until you unsubscribe.
Who we share it with
Nobody, for their own marketing. We use service providers only to run the site and deliver your order: the hosting and storage provider that runs this website, the factory that produces your order, the carrier or freight forwarder that ships it, and the analytics providers (PostHog and Google Analytics) — PostHog also stores the chat tickets described above. Where a provider processes data for us, it does so on our instructions.
How long we keep it
Enquiry records stay with us while we are working with you and afterwards for as long as the order, warranty and accounting records need them. Newsletter addresses stay until you unsubscribe. If you ask us to delete your enquiry data and we do not need it for an open order or a legal record, we delete it.
Confidentiality of artwork and specifications
Artwork, dielines and packaging specifications you send us are treated as confidential and are not shown to other customers or used as a sample for anyone else. We are happy to sign an NDA on request — ask at the quoting stage.
Your choices
Write to info@cloverpackage.com and you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or tell us to stop sending the newsletter. We aim to reply within 30 days. If you are in the EU or the UK you also have the right to complain to your local data protection authority; if you are in California you can ask us what we have collected and request deletion.
Changes to this policy
If what we collect changes — for example if we add a new form — we update this page and change the date at the top. The current version always lives at /privacy-policy.
Contact
Data questions, deletion requests or an NDA: info@cloverpackage.com. For trading terms, see Terms & conditions.