Terms & conditions
How we quote, produce and ship — and what happens if something is wrong with the goods.
Last updated: 26 September 2026
Scope
These terms apply to quotations and orders placed with Clover Packaging unless we agree something different with you in writing (for example in a signed contract or on the order confirmation). Where the two differ, the signed document wins.
Quotations
Quotations are valid for 30 days and are subject to material availability at the time of order. Quoted prices cover the goods as specified; shipping, duties, taxes and any inspection work are additional unless the quotation says otherwise.
Orders
An order is confirmed when you accept the quotation in writing (email is fine) and we send the order confirmation back. Production starts after artwork approval and receipt of the agreed deposit. Standard terms are 30% deposit with the order and the balance before shipment, by bank transfer; for smaller first orders we can discuss paying in full through a channel that gives you buyer protection. Whatever we agree is written on the order confirmation.
Order quantity
Flexible packaging runs on a standard ±10% over or under-run, because the machine has to be set up for each run. You are invoiced for the quantity actually delivered, and the expected over-run is shown in the quotation rather than billed afterwards.
Lead times
Lead times are quoted in working days and counted from artwork approval: digital printing typically 10–15 working days, rotogravure 20–25 working days. They exclude shipping transit and customs clearance. Delays caused by events outside our control — customs inspection, carrier disruption, weather, public holidays — are not our responsibility, though we will tell you as soon as we know about them.
Artwork, print and colour
- You confirm that you hold the rights to the artwork, logos, fonts and images you send us, and that printing them does not infringe anyone else's rights.
- We print from the version you approve. Typographical errors, missing legal text and artwork mistakes present in the approved version are not grounds for a claim.
- Colour is matched to the approved proof; small variation between runs and between substrates is normal in printing and is not a defect.
Ownership of artwork and tooling
Ownership of the artwork remains with you. Print tooling — cylinders, plates and dies — remains with the factory that produced it.
Samples
Stock samples are supplied free of charge; the customer pays the courier. Custom printed samples are quoted separately because the print setup has to run for them.
Changes and cancellation
Orders can be changed or cancelled at no cost until artwork approval. After that we have usually committed to materials and print time, so work already carried out — and any tooling engraved for the order — is chargeable.
Claims
Claims for defective goods must be raised within 14 days of receipt, with photographic evidence. Where the goods do not conform to the approved specification we will replace them or credit them. Our responsibility for an order is limited to the value of the goods supplied on that order.
Governing terms
Unless we agree otherwise in writing, these terms are governed by the laws of the People's Republic of China. Ask us for the full trading terms or a contract for larger orders and we will send them before you commit.
Questions
Anything unclear here — payment terms, claims, tooling, shipping — ask before you order: info@cloverpackage.com or contact us. How we handle your data is covered in the privacy policy.